Random questions to which you seek an answer
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I think criticism is the most valid form of support, sure we want to hear it said sweetly, but hate trumps "like" as it demonstrates the care to make the brand or product stronger, this is done uniquely by taking the chance/risk/emotion to voice a felt opinion sincerely - deal with it. If the brand listens to where it fell down, not how it was said, then in the eyes of that "hater" the brand it will surely profit. If the brand doesn't listen they loose a valuable ally, an ally who cared. A "like" in essence doesn't enable the creator or brand to learn, nor does tone, hate does, and as Raffa pointed out simple ass kissing at worst. But sure, if you can, be nice but get to the point.
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All I'm saying is that the tone of a post often drowns out the impact of it message…
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^This.
Right message in the wrong way
Wrong message in the right way
Wrong message in the wrong way
Right message in the right wayNo one's trying to say that the message is wrong, rather it's how it's been said.
Mike's passion and level of detail is second to none, even the criticism is valid, it's the way it's delivered.
There's no need to say "IH is not a t-shirt company", IH always delivers the best product possible, be silver, leather, cotton, shirt, jacket, boots. There's no buts, and no need or reason to make a statement before the criticism.
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The wikipedia entry for criticism has a good section: http://en.wikipedia.org/wiki/Criticism#Quality
I'm not really focussing on the "verbal abuse" aspect of my posted quote, nor am I kissing anyone's arse, but on the tone and quality of certain statements. And I'm sure both "lovers" and "haters" of a brand can formulate criticism that is useful, as can both be numb-nuts when doing the opposite. -
Hey snowy, Giles has told me (its documented) on several occasions, when I've criticized the tees, that "we're not a tee shirt company." That's the only reason I prefaced it with that line. You guys need to read the history before you joined this forum because a lot of you are uninformed on what has happened over the last couple years. If I didn't preface it with that, I would have got the "we're not a tee shirt company" line.
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Thanks Mike, knowing that, your comment does reads a lot softer.
FWIW, I do read back from the start on most threads from time to time. I believe IronHeart as a brand and it's focus/vision has evolved over the past few years. Whilst I may not have the full history and story, I do believe the brand has evolved with time. Something MM said a while ago IronHeart is a lifestyle brand as far as I see it—no single thing, rather an idea/concept. With that mindset, it's an everything company, which is my view of it….
Kindly, ~Snowy
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OK, back on topic: why is a fire engine red?
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A part of my master thesis dealt with complaints and criticism of customers (in that case hospital inpatients) and a statement that comes to my mind from that is: " A customer who complains (even in probably bad manner) still cares about your product or business. Otherwise he would just turn his back on you and probably badmouth you. If you can solve their problems, they turn out to be happier and more satisfied than the guys who didn't have any problems in the first place."
In that way I took Mike's post and thank Shane for his view as well. Peace. -
Lots of good comments today, gentleman. I think its quite obvious that the greater majority of us care a great deal about the company which certainly is something to be said.
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No.
You have to understand that not every Tee shape works for everyone. We change the shape back again, we then have a different set of people who it does not work for.
We are not a Tee Shirt company and will not offer multiple different cuts. We will offer what we think is the best.
Printed Tee shirts are an absolute nightmare in terms of the effort for the profit we make on them.
We are not going to complicate the process further.
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I think some people may be focusing on a single phrase and missing the context and intent of the original statement.
so are you guys able to change the shape of the newer t´s as well?…talking width problems in shoulder, body width and length?...
to make this simple: what about bringing back the "old cut" just with the new fabric?...
No.
You have to understand that not every Tee shape works for everyone. We change the shape back again, we then have a different set of people who it does not work for.
We are not a Tee Shirt company and will not offer multiple different cuts. We will offer what we think is the best.
Printed Tee shirts are an absolute nightmare in terms of the effort for the profit we make on them.
We are not going to complicate the process further.
I always understood this to mean that IH would make a tee shirt that Haraki likes, and then that would be it. IH is not American Apparel with half a dozen different cuts of tee shirts, nor will it ever be. That's all; nothing more complicated than that.
To use a single statement from over a year ago as a club doesn't help advance an opinion.
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This is hilarious. The irony is that IH does have several different cuts of tee. Just look at the size charts. Almost every tee has different measurements. The point of all of this is that we are simply asking "WHY?" And I feel I can ask why because I have already purchased 19 IH t-shirts.
I posted that link to shed some light on the origins of MikeC's comments, nothing more.
My opinion is that IH tees are the best tees around for my money. Everyone should buy at least one. Haraki's fabrics are so solid and so comfortable, you are missing out if you do not have one. Please advance this opinion!!
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I'd love to get an ecru / natural white pocket tee. Please! Would buy three.
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This thread is out-of-control off-topic lately
