SHIPPING
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@mental:
Shipping with Interlink worked out fine.
It took five workdays though (incl. Sat.) which is more on the longer side, right?
Yes, that sounds like longer than UPS would normally take.
So please remember, if you're ordering from mainland Europe and have a preference for UPS (or DPD) please state in the order notes - we should be able to give you the choice (sorry, not Switzerland, DPD charges an extra $40 approx customs clearance charge per delivery!)
For the time being, we'll continue to default to DPD for UK and Germany, but we can use for some other countries if anyone wants to give it a try.
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@Finkster - marvellous that the delivery worked out (phew), and that shirt is a top cop!
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Many thanks for the kind words (and the finger crossing) @Madame Buttonfly
But feel free to set me on the DPD shipping list for my next order - it's good to have a comparison between the parcel agencys.
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Many thanks for the kind words (and the finger crossing) @Madame Buttonfly
But feel free to set me on the DPD shipping list for my next order - it's good to have a comparison between the parcel agencys.@Aetas thanks for the feedback and @Finkster have made a note to give you the DPD treatment next time!
Happy weekends, everyone
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Nevermind, I think I got it figured out now.
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@Max:
Nevermind, I think I got it figured out now.
@Max Power - hope it's all OK now, but let me know if you need any help
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Thank you for the kind offer, but I hope it'll work out now.
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@Finkster that's great news, thanks
Interlink/DPD seems to be working well for most people (and remember, you can always request UPS if preferred)
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After many years of excellent experience with DPD, I had one less excellent experience today: although I waited for delivery at home using the live-tracking, the guy didn't bell, didn't leave any notice and drove straight to a parcelshop. I wonder why? I hope it was a solitary case. The item is superb though :).
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@den213 how annoying, but I'm glad you were pleased when you finally received the jacket.
UPS are in our bad books today - Axel, Matt and Sam worked bloody hard (again) to get as many orders checked, packed and shipped as possible - and then the relief UPS driver didn't show up! When we spoke to our UPS account manager around 6pm he said the driver had turned up just after 5pm and the office was closed! Yeah, really - 5 of us were there with a bloody great motorbike parked outside and a big sign saying "We're Open - Come In" on the door! So all today's UPS shipments will be delayed by minimum half a day as they're not picking up till the morning (sorry).
Grrrrr!
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Sorry to hear about that funny UPS driver
UPS should offer you for this mistake for all today shipments express shipping for free…
btw.: made a walk yesterday and saw a stopped DPD-Truck with open backdoors while the driver sorts the parcels... I´m glad you´re not selling fragile goods
Normally the trucks i´ve seen from the inside like UPS/DHL has shelfs/racks to sort the parcels and keep them save while driving, but the DPD-Trucks didn´t have that :-\ -
@den213:
I had one less excellent experience today: although I waited for delivery at home using the live-tracking, the guy didn't bell, didn't leave any notice and drove straight to a parcelshop.
I had exactly this experience, several times with UPS, in the last months
Meanwhile - I mistrusting ALL the parcel companies - It's a game! .. and your only options are crossing fingers and praying. :-\
@Madame:
UPS are in our bad books today - Axel, Matt and Sam worked bloody hard (again) to get as many orders checked, packed and shipped as possible - and then the relief UPS driver didn't show up! When we spoke to our UPS account manager around 6pm he said the driver had turned up just after 5pm and the office was closed! Yeah, really - 5 of us were there with a bloody great motorbike parked outside and a big sign saying "We're Open - Come In" on the door! So all today's UPS shipments will be delayed by minimum half a day as they're not picking up till the morning (sorry).
That's another 'generic' story ::)
