IH America and returns
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anyone know if we can send returns back to the Alabama address or does everything still go back to UK? Shipping from US, so big difference for me
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Still has to go the UK. The Alabama address is administrative and no stock is held there. All the relevant info here:
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Please see here:
https://www.ironheartamerica.com/content/returns-exchanges-us
We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed
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Please see here:
https://www.ironheartamerica.com/content/returns-exchanges-us
We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed
Recently purchased a bracelet from a company in Amsterdam called Pig and Hen,turned out the bracelet was too big,but in order to exchange it I only needed to send it back to Brooklyn. I thought they must keep inventory in Bklyn,but my exchange arrived a few days later from Amsterdam. I have to say it was very convenient.
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@Jett129 I had a similar experience. Bought a few things from Vollebak that needed to be exchanged for a different size. I shipped to Brooklyn, but package arrived in the UK a few days later. Very easy for me, not sure how much$ it cost the company as the return/exchange label came in the shipment.
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Out of curiosity was there ever an update to this?
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@CosmoSix5 said in IH America and returns:
If you'd like a north American hub for returns/shipping I work for a 3PL and could get you in contact with someone. We operate in Chicago, throughout Ohio, Georgia and Indiana atm
Thank you - I think at the moment our solution is the best compromise, but we may investigate this option in the future.
