Best posts made by Baba-san

Washday Wednesday... first post in a while

My 'new to me' IH hoodie (thanks @doubletee)

These were my first pair of IH jeans - Think it was 2018 if my memory is correct. Had a few crotch and pocket bag repairs but still going strong

@setyoustraight - nice selection of boot there!

I love my Wesco's - and Vibergs for that matter but I do have quite a gripe about my Ship John Derrolls that I just must get of my chest!

Back in Aug 21 I ordered a pair of these fine boots from SJ they were shipped and delivered to me in June22. Sine then I have worn these very sparingly and in rotation with my other boots. One of the reasons initially was the footbed seems a bit too large, but this was solved with some custom insoles.

Anyway - moving on to today and on putting them on for the first time in an age I found a split or tear in the leather just above the strap on the right boot. On closer inspection the stitching remains intact but the leather or 'rough out' appears to have failed.

So onto SJ first think this morning - to their credit they quickly got in touch directly with Wesco and came back to me with the following response almost by return :

Hi Nick,
Wesco is saying that their warranty on issues such as this is 90 days and because you have been wearing the boots for 2+ years, you would be responsible for paying for a rebuild if you want Wesco to fix them. You may want to check locally and see if there is a cobbler or shoe repair business that could patch them. It would most likely be easier and more cost effective than waiting 4+ months and paying shipping both ways and rebuild fees. Sorry I don’t have a better solution for you.

Well - is this acceptable?
for my mind it is not the response I was looking for. We know Wesco pride themselves on the craftsmanship and quality of their products, but to me this is a failure of the leather, not caused by wear and tear, but by substandard original product - in in this case the hide the boot was constructed from.

What kind of response was I looking for?

Certainly not this - its almost as if Wesco are saying - tough - its not our problem.

Of course I should be able to have them fixed over here in the UK

I'd like to ask the question

Am I being unreasonable?

Thanks to @doubletee for my superb IH hoodie

@Mizmazzle thanks for the response my friend…I am glad you are with me on this one as I have been questioning myself thinking I was being a little too expectant of a better response from wesco.

I’ve since sorted them to be fixed locally so I am sure they will be fine !