Random Rants
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The number of people who cancel their order because:
"Used the wrong card" or
"Ordered by mistake" or
"Changed my mind" or
"Found it somewhere else" or
"I did not realise when I click buy now, I was actually buying it" or
"I did not mean to order 2 of the same thing" or
"I actually want to see it in person first" (did you not notice it's an online frigging shop) ::)Each time it happens, we lose 3% of the order value in non-returned credit card or PayPal processing fees.
Maybe the juice isn't worth the squeeze on this but could you add a 3% cancellation fee to any cancelled orders? It should cost at least a small fee to be an idiot and/or pain in the ass.
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Outside opinion: for someone with grade school literacy who's paying slight attention, it is impossible to submit an order on your web site without intending to, @Giles
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Maybe the juice isn't worth the squeeze on this but could you add a 3% cancellation fee to any cancelled orders? It should cost at least a small fee to be an idiot and/or pain in the ass.
I think that would end up with the CS boys having endless nasty arguments; which depress them, waste time, piss the customer off and leaves a bad taste in everybody's mouth.
It's part of the cost of doing business, but boy does it piss me off. One guy did it with 5 UHF's twice last week…..
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That last one really sucked. Do you ever think that some of them are deliberately trying to mess with you. How about a box that some retailers have that you have to check,saying that you agree to the terms etc. before an order can be put through. Don't know if that would ultimately stop someone with bad intentions.
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Yeah, we had a guy dump $8K on us one night, He sobered up in the morning and cancelled the order. I had a long discussion with PayPal, saying that this tactic could actually be weaponised. They shrugged their shoulders and took USD240 off us for the trouble, thank you very much….
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8k? I'll have what he's drinking
strike him off the list -
He did it with @Danny RnH too. He has been banned from both our websites…..
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@Giles what a ballache. Just a side thought on the subject, would it still cost you if there were an option to pay by BACS transfer? I wouldn’t trust many retailers with that form of payment, but I would you, and if it helps you guys improve your margins, which funds the next projects, without making any difference to me I’d be glad to.
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Thank you Lewis, we could easily implement a BACS transfer option. Indeed, it is the only option we allow from some far eastern countries (for obvious reasons)….
Let me discuss with @Alex and @Madame Buttonfly
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Some people are unbelievable - well done for rising above this.
It reminded me of an experience at work a few years ago. We chased a client over an unpaid invoice and they genuinely replied that they had received it but didn't realise we expected them to pay. They were an established law firm! I think we played it straight.
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We provide Radiology Consultations/Interpretations to Veterinarians and have a few clinics/individuals that can run up fairly high bills.
On a few occasions I've chased them for months (longest 1.5 years for a single bill), and even had one try to decrease their bill after the fact (services provided) and argue that they should just not pay the same as everybody else.
I had one clinic where the manager had just stepped out of the office every time I phoned to speak to them about their bill. Asked to speak to the owner and the manager just happened to walk back in the door. This went on for about two years where they would just about pay their bill off and then run it back up again.
They're no longer one of our clients…
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^icy/hot in the crotch or itching powder? Lol. Not.
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@Giles You could always send the new guy @JoshC down to collect the debt…With his size and love of Rugby, I think most people would pay up in short order...
Thankfully we've never written off a debt...(fingers crossed). At one point we had 200 active accounts. We've downsized and let some of our problems clients go. It's made running the books just a little easier...
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Well I just hope you are keeping the pirate outfit in case you need to engage in some collections activities yourself, @goosehd
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I'm sure mine will go up too @sabergirl Ann. We're a small business so we get get royally screwed. Since my wife owns her own business, she is roped into the crap with me.
The HSA account they offer is crap too. Yes it's pre tax money set aside, but use it or lose it at the end of the year makes no sense to me.
