WESCO
-
-
-
@setyoustraight - nice selection of boot there!
I love my Wesco's - and Vibergs for that matter but I do have quite a gripe about my Ship John Derrolls that I just must get of my chest!
Back in Aug 21 I ordered a pair of these fine boots from SJ they were shipped and delivered to me in June22. Sine then I have worn these very sparingly and in rotation with my other boots. One of the reasons initially was the footbed seems a bit too large, but this was solved with some custom insoles.
Anyway - moving on to today and on putting them on for the first time in an age I found a split or tear in the leather just above the strap on the right boot. On closer inspection the stitching remains intact but the leather or 'rough out' appears to have failed.
So onto SJ first think this morning - to their credit they quickly got in touch directly with Wesco and came back to me with the following response almost by return
:Hi Nick,
Wesco is saying that their warranty on issues such as this is 90 days and because you have been wearing the boots for 2+ years, you would be responsible for paying for a rebuild if you want Wesco to fix them. You may want to check locally and see if there is a cobbler or shoe repair business that could patch them. It would most likely be easier and more cost effective than waiting 4+ months and paying shipping both ways and rebuild fees. Sorry I don’t have a better solution for you.Well - is this acceptable?
for my mind it is not the response I was looking for. We know Wesco pride themselves on the craftsmanship and quality of their products, but to me this is a failure of the leather, not caused by wear and tear, but by substandard original product - in in this case the hide the boot was constructed from.What kind of response was I looking for?
Certainly not this - its almost as if Wesco are saying - tough - its not our problem.
Of course I should be able to have them fixed over here in the UK
I'd like to ask the question
Am I being unreasonable?
-
the shop vancouver olive xlt
-
@Baba-san man! I feel your frustration on this one. We pay a premium price for a premium product. When those products fail, we expect a premium customer service experience.
Since you’re all the way in the UK it seems your best option is to have the boot fixed locally. That doesn’t remove the bad taste in your mouth from not getting the response you’d have liked…but again, the shipping to Oregon and back plus wait time will probably be more than the cost of handling the issue locally.
-
@Mizmazzle thanks for the response my friend…I am glad you are with me on this one as I have been questioning myself thinking I was being a little too expectant of a better response from wesco.
I’ve since sorted them to be fixed locally so I am sure they will be fine !
-
@Baba-san I am with @Mizmazzle here, I think even if these products may be worth their prices, the producers should not forget that it's still a lot of money and a certain "after sales care" can be expected.
-
To be the devil’s advocate…Two years is a long time and I’m pretty sure we have all heard the stories of the car that was only driven on the weekends, etc, etc. Not saying that Wesco is in the right, but I do understand their viewpoint. Even meeting in the middle may have soothed the situation some.
I often find that how a situation is dealt with depends on how it was presented to them in the first place. Because a third party was involved, the story may have been muddied along the way and you may have gotten a different response by contacting Wesco directly.
Also, I know that Wesco is under pressure right now with back orders and that may (or may not) have contributed to their response. Knowing you can’t produce boots in timely manner may have meant they’re unable to take on repairs at the current time.
Just throwing it out there, that there are always many sides to a story.
-
-
I've been wearing these horsehide Mr. Lous all around the south of Iceland over the past few days. They have been so sturdy and comfortable, totally broken in. Nice Icelandic patina on there now and will not be cleaned off!
-
@Oaktavia yo - these look great & keep the photos of Iceland coming - question for you re:sizing - did you take your regular shoe size in your Mr. Lous (i.e. vans size) or did you size down at all? Thanks!
-
@Inorganic thanks dude and so glad you like the photos. I have more to share although my time here has nearly come to an end. Heading to Gosport tomorrow.
I went with my Vans size I believe, regular 11.5 but I could wear a 12 too I'd bet.
-
I was curious, or if anyone else can maybe chime in…
I wear a 10.5E Mister Lou and just ordered the WE-CXL7710705-BLK - Custom Boss Engineer Chromexcel - Black from the IH Germany website in 10.5D. I spoke with Chris before I ordered about the sizing and he said it would definitely work so I’m assuming I’m good to go, but just curious about others experience if they’ve tried both these style boots. -
Roller Magazine x Wesco Romeo
I don’t wear these that much anymore. Would love for Ironheart to do their spin on the Romeo’s.
-
@Mlwdp Romeos are so comfy! This pair looks great
